To help you manage the cost of your call you now have a choice of numbers to contact our Client Service Team.
Call us on 0800 279 6551* or our local number 0141 352 3909*. If you are an Advisory client please contact your Advisor directly.
Our opening hours are:
07.30 – 19:00 Monday to Thursday
07.30 - 18.00 Friday
09.30 – 12.30 Saturday
(excluding Bank Holidays)
Client Service Team
300 Bath Street
If you're sending us valuable documents such as share certificates, you may want to consider using registered post.
Our fax number is 0845 605 2143.
We may ask you to send copies of documents to us by fax. So we can deal with your query promptly, please ensure that your fax includes the name of the person who has asked you to send the fax.
Please note that we cannot accept dealing instructions by fax.
Our service helps you call and talk to us safely using British Sign Language (BSL). We connect you to an interpreter who communicates your sign language to the adviser. More about SignVideo
*Calls to 0800 numbers are free if made from a UK landline and calls to 0141 numbers are charged at local rate, mobile costs may vary - please check with your telecoms provider. Calls may be recorded so that we can monitor the quality of our service and for security purposes. Our opening hours are 7.30am to 7pm Monday to Thursday, 7.30am to 6pm on Friday (excluding bank holidays) and 9.30am to 12.30pm on Saturday.